Customer Success Specialist

What you will be doing

• Engage with customers periodically via email and phone, and involve them in our marketing activities
• Help build positive reviews about the product and brand on major tech communities such as Reddit, Gartner Peer Insights, etc.
• Talk to customers and create customer success stories and promote them on social media
• Create a customer advocacy program and have a list of happy customers who can be our advocates, talk to industry analysts, participate in joint marketing activities such as webinars and seminars
• Track and measure the outcome of customer marketing activities and report to key stakeholders
• Based on the learnings, create a customer success strategy and best practices
• Understand the needs of customer and try to upsell and cross sell ManageEngine products

What we're looking for

• Excellent verbal and written communication
• Basic online and digital marketing knowledge
• 5 years experience in customer success roles
• Passionate to talk with global customers over the phone